1. Who We Are
Monica Ursu (‘we’, ‘our’, or ‘us’) operates an online platform that offers life coaching programs, digital resources, and related services. This Privacy Policy explains the personal information we collect, how we use it, and the rights you have under applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
2. Information We Collect
- Contact Details: name, email address, phone number, and billing address collected when you inquire about our services or make a purchase.
- Account Information: login credentials and profile preferences if you create an account.
- Transaction Data: purchase history, payment method details (processed securely by third-party payment providers), and invoices.
- Coaching Notes: information you voluntarily share during coaching sessions or assessments.
- Usage Data: IP address, device information, browser type, pages viewed, and interactions with emails or marketing campaigns.
3. How We Use Your Information
- To deliver coaching sessions, digital programs, and customer support.
- To process payments, manage bookings, and send transactional communications.
- To personalize content, tailor recommendations, and improve our Services.
- To send newsletters and promotions with your consent (you may opt out any time).
- To comply with legal obligations, such as financial record-keeping and responding to lawful requests.
4. Legal Bases for Processing
We rely on the following legal bases to process personal data under the GDPR:
- Contractual necessity: to deliver the coaching packages and digital content you purchase.
- Legitimate interests: to improve our offerings, ensure website security, and prevent fraud.
- Consent: for email marketing and optional cookies.
- Legal obligation: to retain tax records and comply with regulatory requirements.
5. Sharing Your Information
We share personal data with trusted service providers who support our operations (e.g., payment processors, email service providers, scheduling tools). These third parties only process data on our behalf and according to our instructions. We may also disclose information if required by law or in connection with a business transaction such as a merger or acquisition.
6. International Transfers
If your data is transferred outside the European Economic Area, we implement appropriate safeguards, such as Standard Contractual Clauses, to ensure an adequate level of protection.
7. Data Retention
We retain personal data only as long as necessary for the purposes described, including coaching delivery, legal compliance, and resolving disputes. Session notes and coaching materials are retained for up to three (3) years unless you request deletion sooner, subject to legal requirements.
8. Your Rights
Depending on your location, you have the right to:
- Access and obtain a copy of your personal data.
- Request rectification of inaccurate or incomplete data.
- Request deletion (‘right to be forgotten’) in certain circumstances.
- Restrict or object to processing.
- Request data portability.
- Withdraw consent for marketing at any time.
To exercise your rights, contact us at privacy@monicaursu.com. You may also lodge a complaint with your local data protection authority.
9. Security
We implement administrative, technical, and physical safeguards to protect personal data against unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
10. Children
Our Services are not directed to individuals under 16, and we do not knowingly collect personal data from children. If we learn that a child has provided information, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. The ‘Last Updated’ date will indicate the most recent changes. Continued use of the Services signifies acceptance of the updated Policy.
12. Contact
For questions about privacy or this Policy, email privacy@monicaursu.com or write to: Monica Ursu, Strada Exemplu 10, Bucharest, Romania.
