1. Introduction

These Terms of Use govern your access to and use of the Monica Ursu website, related services, and the purchase of life-coaching programs, workshops, and digital resources (collectively, the ‘Services’). By visiting the Site or completing a purchase, you accept these Terms.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and legally capable of entering into a binding contract to use the Services. If you are purchasing on behalf of another person, you confirm you have authority to do so.

3. Account Registration

Certain offerings require you to create an account. You agree to provide accurate, complete information and keep it up-to-date. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

4. Coaching Programs & Digital Products

Descriptions, pricing, and availability of coaching packages are subject to change without notice. We reserve the right to modify or discontinue any Services at any time. Coaching outcomes are dependent on your commitment and personal circumstances; no specific results are guaranteed.

5. Payment Terms

All fees are displayed prior to checkout and are payable in the currency indicated. You authorize us (and our payment processors) to charge your chosen payment method for the total amount, including applicable taxes. If your payment method cannot be verified or is invalid, we may cancel your order.

6. Scheduling & Cancellations

Session bookings must be scheduled using the tools provided. You may reschedule with at least 24 hours’ notice without penalty. Missed sessions or cancellations with less than 24 hours’ notice may be forfeited or subject to a rescheduling fee, unless otherwise agreed in writing.

7. Refund Policy

Due to the personalized nature of coaching, fees are generally non-refundable once services have commenced. Requests for refunds will be evaluated on a case-by-case basis. Digital downloads and completed sessions are non-refundable unless otherwise required by law.

8. Client Responsibilities

You agree to participate actively, remain respectful, and follow recommended action plans. Coaching is not a substitute for medical, psychological, or legal advice. You should consult qualified professionals for such matters and never disregard professional advice because of something discussed during coaching.

9. Intellectual Property

All materials, logos, and content provided through the Services remain the property of Monica Ursu or our licensors. You receive a limited, non-transferable license for personal use. You may not reproduce, distribute, or create derivative works without prior written consent.

10. Prohibited Conduct

You agree not to misuse the Site, attempt unauthorized access, interfere with other users, harvest data, or engage in activities that violate applicable laws. We may suspend or terminate access if you breach these Terms.

11. Disclaimers

The Services are provided ‘as-is’ without warranties of any kind. Coaching results vary by individual effort and circumstances. We disclaim liability for indirect or consequential damages to the fullest extent permitted by law.

12. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising from the Services is limited to the amount you paid in the twelve (12) months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless Monica Ursu, its affiliates, and personnel from claims arising out of your breach of these Terms, misuse of the Services, or violation of any law or rights of a third party.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of Romania, without regard to conflict of law principles. Any disputes will be resolved through the courts located in Bucharest, unless otherwise required by consumer protection regulations.

15. Updates to These Terms

We may revise these Terms periodically. The ‘Last Updated’ date will reflect the latest revision. Ongoing use of the Services after changes means you accept the updated Terms.

16. Contact

Questions about these Terms can be sent to hello@monicaursu.com.